USA / CANADA SHIPPING RATES
Royal Mail Airmail: $6.95
12 working days on average ($0.00 and up)
Courier Small Orders: $29.95
3-5 working days ($0.00 - $100.00)
Courier Large Orders: $49.95
3-5 working days ($101.00 - $200.00)
WORLDWIDE SHIPPING RATES
241 COUNTRIES AND REGIONS
Standard shipping (untracked): $6.95 ($0.00 and up)
Our slippers, kits and bits are made to order for you, but we try to keep at least a few pairs of everything cut and ready to go. We aim to ship all orders within a week and it's usually only one or two days. If it's urgent do let us know and we'll try our best to help.
Our standard service is Royal Mail Air Mail, it is untracked but has proved very reliable. On average packages arrive in the USA and Canada within 10 working days, sometimes under a week and just occasionally longer. All packages into the USA must clear USA border control.
If any charges are made these are the responsibility of the customer. In practice we have not heard of any charges being made.
Please note we won't consider a package as lost until 20 working days have elapsed.
RETURNS
For unmade kits and bits, we are happy to offer a refund within 45 days of purchase.
To be eligible for a refund your item must be unused and in the same condition that you received it. It should also be in the original packaging although we do know you'll have had to open it! To complete your return, we require a receipt or proof of purchase, though, to be fair, we should have a record here.
Please send your item to 9 Field Lane, Brighouse, HD6 3NX, United Kingdom. Please obtain a proof of posting (free from the post office).
What if I start making the kit and it goes horribly wrong?
This is most unlikely but if you do get stuck give us a call and we'll sort something out.
Custom made goods, such as made up kits may be returned only at our discretion (after all with over 4.000 possible combinations we may not find another customer for your goods). Please contact us to discuss this. Email returns@joestoes.co.uk or telephone +44 1484 3161.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it is approved your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account as soon as we can and in any case within 30 days.
Exchanges
We can replace items if they are defective or damaged. If you need an exchange, send us an email at amanda@joestoes.co.uk and send your item to: 9 Field Lane, Brighouse, GB HD6 3NX. Depending on where you live, the time it may take for your exchanged product to reach you may vary but we will do it as quickly as possible.
Shipping & Refund of Shipping Costs
To return your product, you should mail your product to: 9 Field Lane, Brighouse , West Yorkshire, HD6 3NX, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Please obtain proof of postage. If the goods are faulty or we have made an error we will refund your postage.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
Please contact Paypal your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amanda@joestoes.co.uk .
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